{"id":4649,"date":"2017-11-23T08:00:27","date_gmt":"2017-11-23T08:00:27","guid":{"rendered":"https:\/\/musilda.cz\/?p=4649"},"modified":"2017-11-23T08:00:27","modified_gmt":"2017-11-23T08:00:27","slug":"nejlepsi-pluginy-helpdesk-customer-support","status":"publish","type":"post","link":"https:\/\/affinite.io\/cs\/nejlepsi-pluginy-helpdesk-customer-support\/","title":{"rendered":"Nejlep\u0161\u00ed pluginy pro Helpdesk a Customer Support"},"content":{"rendered":"\n<p class=\"has-small-font-size\"><em>Aktualizov\u00e1no 13.06.2024<\/em><\/p>\n\n\n\n<p>Ka\u017ed\u00fd z n\u00e1s u\u017e n\u011bkdy byl nebo ur\u010dit\u011b bude z\u00e1kazn\u00edkem, a proto v\u00edme, \u017ee pokud za n\u011bco zaplat\u00edme, vy\u017eadujeme nejen kvalitu zakoupen\u00e9ho, ale i ten nejlep\u0161\u00ed servis. A\u0165 u\u017e se jedn\u00e1 o zbo\u017e\u00ed \u010di slu\u017eby, v kamenn\u00fdch obchodech nebo online.<\/p>\n\n\n\n<p>Mohlo by se zd\u00e1t, \u017ee online byznys nen\u00ed tak n\u00e1ro\u010dn\u00fd na z\u00e1kaznickou podporu, proto\u017ee jde &#8222;pouze&#8220; o virtu\u00e1ln\u00ed kontakt, ale opak je pravdou. Je to pr\u00e1v\u011b jak p\u0159edprodejn\u00ed, tak poprodejn\u00ed z\u00e1kaznick\u00e1 podpora, kter\u00e1 m\u016f\u017ee markatn\u011b odli\u0161it V\u00e1\u0161 online byznys od konkurence a vyst\u0159elit V\u00e1s mezi ty nejlep\u0161\u00ed na trhu.<\/p>\n\n\n\n<p>Neoddiskutovateln\u00fdm faktem z\u016fstane, \u017ee nejd\u016fle\u017eit\u011bj\u0161\u00edm prvkem je lidsk\u00fd faktor, to znamen\u00e1, \u010dlov\u011bk, kter\u00fd servis poskytuje, jeho proz\u00e1kaznick\u00fd p\u0159\u00edstup, ochota, schopnost volit priority, znalosti v oboru, zku\u0161enosti, atd. Ale pr\u00e1v\u011b r\u016fzn\u00e9 softwary a pluginy pro customer service a helpdesk jsou tady k tomu, aby tuto pr\u00e1ci agent\u016fm a pota\u017emo z\u00e1kazn\u00edk\u016fm, zjednodu\u0161ili, urychlili a dovolili vytvo\u0159it syst\u00e9m ticket\u016f, reklamac\u00ed, automatick\u00fdch odpov\u011bd\u00ed a zautomatizov\u00e1n\u00ed ve\u0161ker\u00fdch opakuj\u00edc\u00edch se \u00fakon\u016f, aby m\u011bl agent \u010das na interakci se z\u00e1kazn\u00edkem.<\/p>\n\n\n\n<p>Co je tedy d\u016fle\u017eit\u00e9 vz\u00edt v \u00favahu p\u0159edt\u00edm, ne\u017e si plugin po\u0159\u00edd\u00edte? P\u0159edev\u0161\u00edm segment trhu, ve kter\u00e9m se pohybujete. Ka\u017ed\u00e9 odv\u011btv\u00ed podnik\u00e1n\u00ed m\u00e1 sv\u00e9 specifick\u00e9 po\u017eadavky a ji\u017e existuj\u00ed pluginy pro konkr\u00e9tn\u00ed byznys. Budete cht\u00edt se z\u00e1kazn\u00edkem chatovat v re\u00e1ln\u00e9m \u010dase nebo se omez\u00edte pouze na syst\u00e9m ticket\u016f? M\u011bli byste rad\u011bji rozs\u00e1hlou znalostn\u00ed datab\u00e1zi nebo \u010casto kladen\u00e9 dotazy a odpov\u011bdi? Nebo v\u0161echno dohromady?<\/p>\n\n\n\n<p>Poj\u010fme se tedy pod\u00edvat na 10 nejv\u00edce prod\u00e1van\u00fdch a pou\u017e\u00edvan\u00fdch plugin\u016f, kter\u00e9 jsou v sou\u010dasn\u00e9 dob\u011b na trhu a co nab\u00edz\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Awesome Support<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"334\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support-1024x334.png\" alt=\"\" class=\"wp-image-9528\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support-1024x334.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support-300x98.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support-768x251.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support-1536x501.png 1536w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-awesome-support.png 1575w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Tento WordPress Support plugin je pravd\u011bpodobn\u011b ten nejbohat\u0161\u00ed na funkce. Nab\u00edz\u00ed n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ticketing<\/li>\n\n\n\n<li>Emailov\u00e9 notifikace<\/li>\n\n\n\n<li>Omezen\u00fd p\u0159\u00edstup<\/li>\n\n\n\n<li>Nahr\u00e1v\u00e1n\u00ed soubor\u016f<\/li>\n\n\n\n<li>Hromadn\u00e1 podpora pro v\u00edce produkt\u016f najednou<\/li>\n\n\n\n<li>Hromadn\u00e1 podpora pro v\u00edce odd\u011blen\u00ed<\/li>\n\n\n\n<li>Vlastn\u00ed pole ve formul\u00e1\u0159i ticketu<\/li>\n\n\n\n<li>Ozna\u010den\u00ed star\u00fdch ticket\u016f<\/li>\n\n\n\n<li>Ozna\u010den\u00ed ticket\u016f \u010dekaj\u00edc\u00edch na vy\u0159\u00edzen\u00ed<\/li>\n\n\n\n<li>Spolupr\u00e1ce agent\u016f<\/li>\n\n\n\n<li>Time tracking (kontrola \u010dasu ticketu)<\/li>\n\n\n\n<li>A mnoho dal\u0161\u00edch&#8230;..<\/li>\n<\/ul>\n\n\n\n<p>Samoz\u0159ejmost\u00ed jsou statistiky, reporty, neomezen\u00fd po\u010det ticket\u016f pro neomezen\u00fd po\u010det agent\u016f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/octrace-support\/\" target=\"_blank\" rel=\"noopener\">WordPress HelpDesk and Support Ticket system<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"334\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support-1024x334.png\" alt=\"\" class=\"wp-image-9531\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support-1024x334.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support-300x98.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support-768x251.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support-1536x502.png 1536w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wordpress-plugin-customer-service-octrace-support.png 1571w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Tento plugin obsahuje ve\u0161ker\u00e9 z\u00e1kladn\u00ed funkce pot\u0159ebn\u00e9 pro online z\u00e1kaznickou podporu, jako nap\u0159\u00edklad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vytv\u00e1\u0159en\u00ed ticketu z emailu<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det agent\u016f a supervisor\u016f<\/li>\n\n\n\n<li>Zobrazen\u00ed v\u0161ech tcket\u016f na jedn\u00e9 str\u00e1nce<\/li>\n\n\n\n<li>Rychlej\u0161\u00ed na\u010d\u00edt\u00e1n\u00ed<\/li>\n\n\n\n<li>Anal\u00fdzy a reporty<\/li>\n\n\n\n<li>Mo\u017enost vytvo\u0159en\u00ed vlastn\u00edho formul\u00e1\u0159e<\/li>\n\n\n\n<li>Mo\u017enost p\u0159ipojen\u00ed soubor\u016f k ticketu<\/li>\n\n\n\n<li>Email filter<\/li>\n\n\n\n<li>WPML podpora<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/wordpress.org\/plugins\/wp-ticket\/\" target=\"_blank\" rel=\"noopener\">WP Ticket&nbsp;<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/musilda.cz\/wp-content\/uploads\/2017\/11\/wp.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"951\" height=\"306\" src=\"https:\/\/musilda.cz\/wp-content\/uploads\/2017\/11\/wp.png\" alt=\"\" class=\"wp-image-4725\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wp.png 951w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wp-300x97.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2017\/11\/wp-768x247.png 768w\" sizes=\"(max-width: 951px) 100vw, 951px\" \/><\/a><\/figure>\n\n\n\n<p>U tohoto pluginu jsou k dispozici dv\u011b verze, Pro a Enterprise. Uve\u010fme si alespo\u0148 n\u011bkter\u00e9 z funkc\u00ed, kter\u00e9 plugin nab\u00edz\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0159i\u0159azen\u00ed rol\u00ed agent\u016fm helpdesku<\/li>\n\n\n\n<li>Klientsk\u00e1 oblast z\u00e1kaznick\u00e9ho servisu<\/li>\n\n\n\n<li>Vytvo\u0159en\u00ed neomezen\u00e9ho po\u010dtu agent\u016f<\/li>\n\n\n\n<li>Roz\u0161\u00ed\u0159en\u00ed podpory o vlastn\u00ed pole<\/li>\n\n\n\n<li>Snadno p\u0159ipojiteln\u00e9 p\u0159\u00edlohy k ticket\u016fm<\/li>\n\n\n\n<li>Spam filter<\/li>\n\n\n\n<li>Centralizace v\u0161ech ticket\u016f a agent\u016f<\/li>\n\n\n\n<li>Mo\u017enost pracovat na jednom ticketu v\u0161em agent\u016fm<\/li>\n\n\n\n<li>Zautomatizov\u00e1n\u00ed proces\u016f ticketing<\/li>\n\n\n\n<li>A dal\u0161\u00ed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/wats\/\" target=\"_blank\" rel=\"noopener\">WordPress Advanced Ticket System, Elite Support Helpdesk<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"330\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk-1024x330.png\" alt=\"\" class=\"wp-image-9538\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk-1024x330.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk-300x97.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk-768x248.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wordpress-advanced-ticket-system-elite-support-helpdesk.png 1159w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Advanced Ticket System plugin umo\u017e\u0148uje nastavit kompletn\u00ed ticketingov\u00fd syst\u00e9m. Op\u011bt si uvedeme alespo\u0148 n\u011bkter\u00e9 z funkc\u00ed, kter\u00e9 nab\u00edz\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mo\u017enost vytv\u00e1\u0159et tickety p\u0159\u00edmo na webov\u00fdch str\u00e1nk\u00e1ch<\/li>\n\n\n\n<li>Vytv\u00e1\u0159en\u00ed ticket\u016f z extern\u00edch email\u016f<\/li>\n\n\n\n<li>Kategorizace ticket\u016f<\/li>\n\n\n\n<li>\u0160ablony odpov\u011bd\u00ed na \u010dasto kladen\u00e9 dotazy<\/li>\n\n\n\n<li>Filter konverzac\u00ed<\/li>\n\n\n\n<li>Client management &#8211; historie a detaily u ka\u017ed\u00e9ho z\u00e1kazn\u00edka<\/li>\n\n\n\n<li>Filter ticket\u016f<\/li>\n\n\n\n<li>Vlastn\u00ed pole formul\u00e1\u0159e<\/li>\n\n\n\n<li>Builder pro vytvo\u0159en\u00ed vlastn\u00edho formul\u00e1\u0159e<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/chatway-live-chat\/\" target=\"_blank\" rel=\"noopener\">Live Chat, WordPress Website Chat Plugin:Chatway<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"335\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat-1024x335.png\" alt=\"\" class=\"wp-image-9539\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat-1024x335.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat-300x98.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat-768x251.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-live-chat.png 1159w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Chat Live plugin je ur\u010den v\u0161em online podnikatel\u016fm na podporu prodej\u016f, pro z\u00e1kaznick\u00fd servis, live chat asistenci, live helpdesk podporu. A zde jsou n\u011bkter\u00e9 z funkc\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pro neomezen\u00fd po\u010det web\u016f<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det chat\u016f<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det oper\u00e1tor\u016f<\/li>\n\n\n\n<li>Kompatibilita s WooCommerce<\/li>\n\n\n\n<li>Pln\u011b p\u0159izp\u016fsobiteln\u00fd design &#8222;oken&#8220;<\/li>\n\n\n\n<li>Geolokace<\/li>\n\n\n\n<li>Arch\u00edv chat\u016f<\/li>\n\n\n\n<li>Ukl\u00e1d\u00e1n\u00ed z\u00e1kaznick\u00fdch dat<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/supportcandy\/\" target=\"_blank\" rel=\"noopener\">SupportCandy \u2013 Helpdesk &amp; Customer Support Ticket System<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"335\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy-1024x335.png\" alt=\"\" class=\"wp-image-9540\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy-1024x335.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy-300x98.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy-768x251.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-candy.png 1164w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Helpdesk system plugin, kter\u00fd umo\u017en\u00ed Va\u0161im z\u00e1kazn\u00edk\u016fm vytv\u00e1\u0159et tickety p\u0159\u00edmo z webu. Dal\u0161\u00ed funkce jsou:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neomezen\u00fd po\u010det vstupenek<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det agent\u016f a rol\u00ed agent\u016f<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det z\u00e1kazn\u00edk\u016f<\/li>\n\n\n\n<li>Neomezen\u00fd po\u010det zna\u010dek, kategori\u00ed a vlastn\u00edch stav\u016f<\/li>\n\n\n\n<li>Dashboard pro agenty<\/li>\n\n\n\n<li>Z\u00e1znamy o \u010dinnosti pro spr\u00e1vce<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 vlastn\u00ed filtry a funkce vyhled\u00e1v\u00e1n\u00ed<\/li>\n\n\n\n<li>Ulo\u017een\u00e9 filtry pro z\u00e1kazn\u00edky a agenty<\/li>\n\n\n\n<li>Zkratky pro port\u00e1l pro agenty\/port\u00e1l pro z\u00e1kazn\u00edky<\/li>\n\n\n\n<li>Soukrom\u00e9 pozn\u00e1mky pro intern\u00ed komunikaci agent\u016f<\/li>\n\n\n\n<li>Agenti mohou vytvo\u0159it tiket jm\u00e9nem z\u00e1kazn\u00edka<\/li>\n\n\n\n<li>Kolize agent\u016f, aby se zabr\u00e1nilo opakovan\u00fdm zpr\u00e1v\u00e1m a zmatk\u016fm<\/li>\n\n\n\n<li>V\u00edce ne\u017e 16 typ\u016f vlastn\u00edch pol\u00ed<\/li>\n\n\n\n<li>Registrace u\u017eivatel\u016f<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/fluent-support\/\" target=\"_blank\" rel=\"noopener\">Fluent Support \u2013 WordPress Helpdesk and Customer Support Ticket Plugin<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support-1024x332.png\" alt=\"\" class=\"wp-image-9541\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support-1024x332.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support-300x97.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support-768x249.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-fluent-support.png 1161w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Zendesk je dal\u0161\u00ed popul\u00e1rn\u00ed plugin pro helpdesk a z\u00e1kaznickou podporu. Um\u00edst\u00ed formul\u00e1\u0159 p\u0159\u00edmo do obsahu Va\u0161\u00ed str\u00e1nky v souladu se stylem va\u0161\u00ed \u0161ablony. A jak\u00e9 jsou mo\u017enosti a funkce?&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00edcekan\u00e1lov\u00fd syst\u00e9m ticket podpory<\/li>\n\n\n\n<li>Velmi rychl\u00e1 a pokro\u010dil\u00e1 spr\u00e1va ticket\u016f zalo\u017een\u00e1 na filtru<\/li>\n\n\n\n<li>Sledov\u00e1n\u00ed \u010dekac\u00ed doby ticket\u016f<\/li>\n\n\n\n<li>Administr\u00e1tor\/agent podpory m\u016f\u017ee nastavit prioritu tiketu pro sebe.<\/li>\n\n\n\n<li>P\u0159id\u00e1n\u00ed pozn\u00e1mky pro intern\u00ed pou\u017eit\u00ed k tiketu<\/li>\n\n\n\n<li>Z\u00edsk\u00e1v\u00e1n\u00ed podrobn\u00fdch p\u0159ehled\u016f o agentech podpory a z\u00e1kazn\u00edc\u00edch<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.helpscout.net\/\" target=\"_blank\" rel=\"noopener\">Help Scount<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout-1024x512.png\" alt=\"\" class=\"wp-image-9532\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout-1024x512.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout-300x150.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout-768x384.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout-1536x768.png 1536w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-help-scout.png 1782w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Tento plugin je vhodn\u00fd jak pro mal\u00e9, tak pro velk\u00e9 firmy. Zaj\u00edmavost\u00ed je, \u017ee m\u016f\u017ee b\u00fdt pou\u017e\u00edv\u00e1n jako Help Desk nebo Shared Inbox. Pro n\u00e1s jsou te\u010f d\u016fle\u017eit\u00e9 funkce v HelpDesku:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vytv\u00e1\u0159en\u00ed vztah\u016f, ne bari\u00e9r<\/li>\n\n\n\n<li>V\u0161e na jednom m\u00edst\u011b, p\u0159ehlednost<\/li>\n\n\n\n<li>Ukl\u00e1d\u00e1n\u00ed dopov\u011bd\u00ed<\/li>\n\n\n\n<li>Intern\u00ed pozn\u00e1mky v ticketech skryt\u00e9 u\u017eivatel\u016fm<\/li>\n\n\n\n<li>Integrovan\u00fd Live Chat<\/li>\n\n\n\n<li>Mo\u017enost vol\u00e1n\u00ed, hlasov\u00e1 schr\u00e1nka<\/li>\n\n\n\n<li>Hodnocen\u00ed spokojenosti z\u00e1kazn\u00edk\u016f<\/li>\n\n\n\n<li>N\u00e1stroje pro intern\u00ed sd\u00edlen\u00ed ticket\u016f na jednom m\u00edst\u011b<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/wphelpdesk.com\/\" target=\"_blank\" rel=\"noopener\">WordPress HelpDesk plugin<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk-1024x447.png\" alt=\"\" class=\"wp-image-9533\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk-1024x447.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk-300x131.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk-768x335.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk-1536x671.png 1536w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-wp-help-desk.png 1809w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Sta\u010d\u00ed st\u00e1hnout, nainstalovat a aktivovat. Budete tak schopni poskytovat z\u00e1kaznickou podporu p\u0159\u00edmo ze zn\u00e1m\u00e9 N\u00e1st\u011bnky WordPressu.&nbsp; A tady je, co plugin um\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0159id\u00e1n\u00ed vlastn\u00edch pol\u00ed do formul\u00e1\u0159e<\/li>\n\n\n\n<li>Ultrarychl\u00e1 a jednoduch\u00e1 konfigurace a integrace s WP<\/li>\n\n\n\n<li>F\u00f3rum podpory<\/li>\n\n\n\n<li>Ve\u0159ejn\u00e1 nebo priv\u00e1tn\u00ed sekce ticket\u016f<\/li>\n\n\n\n<li>Zodpov\u00edd\u00e1n\u00ed ticket\u016f p\u0159\u00edmo na frontendu<\/li>\n\n\n\n<li>P\u0159\u00edlohy k ticketu<\/li>\n\n\n\n<li>Import email\u016f z va\u0161eho Inboxu<\/li>\n\n\n\n<li>Odpov\u011bdi vypadaj\u00edc\u00ed jako b\u011b\u017en\u00fd email<\/li>\n\n\n\n<li>Jednoduch\u00e1 konfigurace p\u0159\u00edchoz\u00edch email\u016f<\/li>\n\n\n\n<li>A dal\u0161\u00ed najdete na str\u00e1nk\u00e1ch pluginu&#8230;..<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/cs.wordpress.org\/plugins\/ticket-help-desk-system-lite\/\" target=\"_blank\" rel=\"noopener\">Support Helpdesk Ticket System Lite<\/a><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"333\" src=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite-1024x333.png\" alt=\"\" class=\"wp-image-9542\" srcset=\"https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite-1024x333.png 1024w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite-300x98.png 300w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite-768x250.png 768w, https:\/\/affinite.io\/cs\/wp-content\/uploads\/sites\/2\/2024\/06\/wordpress-plugin-support-helpdesk-ticket-system-lite.png 1162w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Plugin Support Helpdesk Ticket System Lites p\u0159id\u00e1 do WordPressu funkce kompletn\u00edho syst\u00e9mu ticketingu, kter\u00fd je 100% responzivn\u00ed. To u\u017eivatel\u016fm umo\u017en\u00ed v\u00e1m sd\u011blit probl\u00e9m a obdr\u017eet podporu odkudkoliv. Funkce:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responzivn\u00ed rozvr\u017een\u00ed<\/li>\n\n\n\n<li>Spole\u010dnosti na subdom\u00e9n\u00e1ch.<\/li>\n\n\n\n<li>Dokumentace k pou\u017eit\u00ed<\/li>\n\n\n\n<li>Dokumentace pro v\u00fdvoj\u00e1\u0159e<\/li>\n\n\n\n<li>M\u011bniteln\u00e9 motivy<\/li>\n\n\n\n<li>Funkce lze roz\u0161\u00ed\u0159it<\/li>\n\n\n\n<li>Mo\u017enost vytvo\u0159it Helpdesk<\/li>\n\n\n\n<li>Konfigurace domovsk\u00e9 str\u00e1nky podpory<\/li>\n\n\n\n<li>Mo\u017enost p\u0159id\u00e1vat\/upravovat\/zobrazovat\/mazat agenty<\/li>\n\n\n\n<li>Mo\u017enost p\u0159id\u00e1vat\/upravovat\/zobrazovat\/mazat\/blokovat z\u00e1kazn\u00edky<\/li>\n\n\n\n<li>Mo\u017enost reagovat na tickety<\/li>\n\n\n\n<li>Mo\u017enostp\u0159i\u0159adit tickety agent\u016fm<\/li>\n\n\n\n<li>Konfigurace nastaven\u00ed ticket\u016f<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aktualizov\u00e1no 13.06.2024 Ka\u017ed\u00fd z n\u00e1s u\u017e n\u011bkdy byl nebo ur\u010dit\u011b bude z\u00e1kazn\u00edkem, a proto v\u00edme, \u017ee pokud za n\u011bco zaplat\u00edme, vy\u017eadujeme nejen kvalitu zakoupen\u00e9ho, ale i ten nejlep\u0161\u00ed servis. A\u0165 u\u017e se jedn\u00e1 o zbo\u017e\u00ed \u010di slu\u017eby, v kamenn\u00fdch obchodech nebo online. Mohlo by se zd\u00e1t, \u017ee online byznys nen\u00ed tak n\u00e1ro\u010dn\u00fd na z\u00e1kaznickou podporu,<\/p>\n","protected":false},"author":1,"featured_media":9536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[460,505],"class_list":["post-4649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wordpress-pluginy","tag-wordpress-2","tag-wordpress-pluginy"],"_links":{"self":[{"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/posts\/4649"}],"collection":[{"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/comments?post=4649"}],"version-history":[{"count":0,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/posts\/4649\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/media\/9536"}],"wp:attachment":[{"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/media?parent=4649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/categories?post=4649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/affinite.io\/cs\/wp-json\/wp\/v2\/tags?post=4649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}